Refund policy

We want you to be satisfied with your purchase. However, due to the nature of our products, the following return rules apply:

Return Window

Returns are accepted within 3 days of receiving your order. Requests made after this period will not be accepted.

Return Conditions

To qualify for a return, items must be:

- Unused and in original condition

- Not worn, altered, or damaged

- Returned with original packaging intact

Wigs must not have lace cut, been installed, or used in any way.

Return Shipping

Customers are responsible for all return shipping costs. We do not cover return courier fees.

Restocking Fee

A 20% restocking fee will be deducted from all approved returns. This covers inspection, handling, and processing costs.

Non-Returnable Items

The following items are final sale and cannot be returned:

- Sale or discounted items

- Hygiene-sensitive items once opened or used

- Any item marked “Final Sale”

Refund Process

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed within 5–10 business days, minus any applicable fees.